Dear customer,
The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, we have all the information you need to exercise your right to complain to an official, third-party and impartial entity in the process, which will help you resolve the dispute in question. Therefore, if you are dissatisfied with the solution we have presented to resolve the situation, you can access this official website and express your objection.
Alternative Dispute Resolution Entities:
In accordance with Law No. 144/2015, of September 8, 2015, we disclose all Alternative Dispute Resolution Entities that can be contacted in the event of a conflict in any service referenced on this website.
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
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Access to and use of the website www.mchome.com.pt attributes the status of user to the visitor of the web page and implies full and unreserved acceptance of the conditions of use in force at the time of use of the website.
M&C Home is committed to ensuring the privacy of all its customers, keeping their personal data confidential in compliance with applicable legislation (Data Protection Law No. 67/98 of 26 October) and guaranteeing the right to access, rectify and cancel any data provided, in person or in writing.
As the entity responsible for collecting and processing personal data, M&C Home will only provide the information strictly necessary to entities whose collaboration is essential to the provision of its service.
If the user wishes to change, correct or delete their personal data, they can do so easily and free of charge with the person responsible for processing the data on the website www.mchome.com.br.
M&C Home may collect the following personal information from users of its website through the corresponding forms: name, email address, postal address, telephone number, date of birth, gender, when the user visits the website www.mchome.com.br if he/she requests a contact request.
The data collected will be used to contact the user in case of questions or contact requests.
M&C Home will adopt all necessary measures to guarantee the security and integrity of users’ personal data, as well as to prevent its loss, alteration and/or access by unauthorized third parties.
M&C Home will not provide information relating to users’ personal data to third parties, unless there is prior, express and unequivocal consent from the users. However, M&C Home may communicate users’ personal data in order to fulfill the contracts entered into and to comply with all commitments made to users.
Although M&C Home collects and processes data securely and prevents loss or manipulation, using the most advanced techniques for this purpose, we inform you that collection on an open network allows the circulation of personal data without security conditions, running the risk of being viewed and used by unauthorized third parties.
M&C Home is not responsible for any damages or losses resulting from a denial of service attack, viruses or any other technologically harmful or damaging program or material that may affect the user’s computer, computer equipment, electronics, data or materials, as a result of the use of the website www.mchome.com.br or the download of content from it or the content to which it redirects.
All elements, whether sound or visual, of the website www.mchome.com.pt, including the underlying technology, are protected by copyright, trademarks or patents.
Any user who has a personal website and wishes to place, for personal use, a simple direct link to the page www.mchome.com.pt on their website must request prior authorization from the company M&C Home. Authorization is only valid if provided in writing.